Frequently Asked Questions (FAQs)

Order and Lead Time Enquiries

What is the lead time for the orders?

  • All items are available for ordering from 22nd November - 31st December 2021.
  • Please note that there is a 5 working days lead time for all orders delivery or self-pick up from station

Can I make any changes to my order after I have received the order confirmation?

  • Unfortunately, no. Please check before order submission.

Can I cancel my order and be refunded?

  • Unfortunately no, all orders are final and non-refundable. We regret to inform you that any cancellation request will be rejected.

How do I know if my order has been confirmed?

  • You should receive an email notification of your orders once it has been confirmed. If you did not, please kindly contact us at contact@dtrans.com.sg

     

    Delivery Enquiries

    What are the delivery options available?

    • You can opt for Delivery or Self-Pick Up Options at Selected Shell Station
    • Delivery to a location is charged at $10 per order.
    • You can also choose Self-Pick Up Option; which has no delivery charges involved.

    What are the delivery timings?

    • There are two delivery time slots available, 9am to 5pm and 5pm-9pm
    • Delivery slots are on a first come first serve basis.

    Any areas that you don't deliver to?

    • We deliver to all parts of Singapore mainland, including Sentosa Island and Tuas. However, please take note that we do not deliver to Free Trade Zone, Military Area, Jurong Island, Surrounding Islands or restricted areas.

    When is the earliest I can order if I place my order today?

    • Please take note that we have a 5 working days leadtime, i.e. if you order on 1st December 2021, the earliest pickup/delivery slot you can schedule for will be 8th December 2021

    Self-Pickup Enquiries

    Can I pick up at other Shell stations other than those found on this website?

    • Self-pick up is only available at the 15 stations listed below:
    Station Address Postal Code
    SHELL BOON LAY 616_01 2 BOON LAY AVENUE 649960
    SHELL BUKIT BATOK RD 608_01 11 BUKIT BATOK WEST AVENUE 3 659166
    SHELL CHANGI KEMBANGAN 601_01 460 CHANGI ROAD 419883
    SHELL EAST COAST 631_01 338 EAST COAST ROAD 428961
    SHELL GUILLEMARD 662_01 132 GUILLEMARD ROAD 399720
    SHELL NEWTON CIRCUS 655_01 143 BUKIT TIMAH ROAD 229843
    SHELL PAYA LEBAR PIE 627_01 98 PAYA LEBAR ROAD 409008
    SHELL PEIRCE RESERVOIR 636_01 551 UPPER THOMSON ROAD 574415
    SHELL SENGKANG 626_01 61 SENGKANG EAST ROAD 545015
    SHELL SGN GDN 606_01 49 SERANGOON GARDEN WAY 555944
    SHELL SIGLAP 602_01 40 UPPER EAST COAST ROAD 455212
    SHELL SIMPANG BEDOK 623_01 331 BEDOK ROAD 469504
    SHELL TAMPINES AVE 2 9 TAMPINES AVE 2 529731
    SHELL W'LANDS AVE 9 603_01 20 WOODLANDS AVE 9 738954
    SHELL YISHUN AVE 5 609_01 1 YISHUN STREET 11 768642

      What time can I pick up my order from my selected station?

      • For self-pickup orders, please note that the last day of order will be 31st December 2021, and last day of collection will be 7th January 2022
      • Note that orders will need to be picked up on the selected date, no refund will be given for non-collected orders
      • Available pickup hours are between 9am-9pm daily, from 27th November  2021 to 7th January 2022.

      If I urgently need my orders, can I order and pick up immediately at the selected Shell Stations?

      • Unfortunately we are unable to allow immediate pickup.
      • If you need to place an urgent order, you may wish to walk into the Shell Select stations and purchase it. We are also selling selected items instore as well, however, products are subjected to availability at the stations.

      Product Information

      Are the products halal certified? 


      Promotion/ Discounts

      • Enjoy free delivery with minimum spend of $120 per order
      • Enjoy free delivery if your order includes one of the Butcher's Board Christmas Bundle - Bundle A/ B
      • Spend $60 on Shell fuels and get a promo code to redeem a free Fiesta cheesecake (worth $7.80) when you checkout with minimum spend of $60