Frequently Asked Questions (FAQs)
Order and Lead Time Enquiries
What is the lead time for the orders?
- All items are available for ordering from 22nd November - 31st December 2021.
- Please note that there is a 5 working days lead time for all orders delivery or self-pick up from station
Can I make any changes to my order after I have received the order confirmation?
- Unfortunately, no. Please check before order submission.
Can I cancel my order and be refunded?
- Unfortunately no, all orders are final and non-refundable. We regret to inform you that any cancellation request will be rejected.
How do I know if my order has been confirmed?
- You should receive an email notification of your orders once it has been confirmed. If you did not, please kindly contact us at contact@dtrans.com.sg
Delivery Enquiries
What are the delivery options available?
- You can opt for Delivery or Self-Pick Up Options at Selected Shell Station
- Delivery to a location is charged at $10 per order.
- You can also choose Self-Pick Up Option; which has no delivery charges involved.
What are the delivery timings?
- There are two delivery time slots available, 9am to 5pm and 5pm-9pm
- Delivery slots are on a first come first serve basis.
Any areas that you don't deliver to?
- We deliver to all parts of Singapore mainland, including Sentosa Island and Tuas. However, please take note that we do not deliver to Free Trade Zone, Military Area, Jurong Island, Surrounding Islands or restricted areas.
When is the earliest I can order if I place my order today?
- Please take note that we have a 5 working days leadtime, i.e. if you order on 1st December 2021, the earliest pickup/delivery slot you can schedule for will be 8th December 2021
Self-Pickup Enquiries
Can I pick up at other Shell stations other than those found on this website?
- Self-pick up is only available at the 15 stations listed below:
| Station | Address | Postal Code |
|---|---|---|
| SHELL BOON LAY 616_01 | 2 BOON LAY AVENUE | 649960 |
| SHELL BUKIT BATOK RD 608_01 | 11 BUKIT BATOK WEST AVENUE 3 | 659166 |
| SHELL CHANGI KEMBANGAN 601_01 | 460 CHANGI ROAD | 419883 |
| SHELL EAST COAST 631_01 | 338 EAST COAST ROAD | 428961 |
| SHELL GUILLEMARD 662_01 | 132 GUILLEMARD ROAD | 399720 |
| SHELL NEWTON CIRCUS 655_01 | 143 BUKIT TIMAH ROAD | 229843 |
| SHELL PAYA LEBAR PIE 627_01 | 98 PAYA LEBAR ROAD | 409008 |
| SHELL PEIRCE RESERVOIR 636_01 | 551 UPPER THOMSON ROAD | 574415 |
| SHELL SENGKANG 626_01 | 61 SENGKANG EAST ROAD | 545015 |
| SHELL SGN GDN 606_01 | 49 SERANGOON GARDEN WAY | 555944 |
| SHELL SIGLAP 602_01 | 40 UPPER EAST COAST ROAD | 455212 |
| SHELL SIMPANG BEDOK 623_01 | 331 BEDOK ROAD | 469504 |
| SHELL TAMPINES AVE 2 | 9 TAMPINES AVE 2 | 529731 |
| SHELL W'LANDS AVE 9 603_01 | 20 WOODLANDS AVE 9 | 738954 |
| SHELL YISHUN AVE 5 609_01 | 1 YISHUN STREET 11 | 768642 |
What time can I pick up my order from my selected station?
- For self-pickup orders, please note that the last day of order will be 31st December 2021, and last day of collection will be 7th January 2022
- Note that orders will need to be picked up on the selected date, no refund will be given for non-collected orders
- Available pickup hours are between 9am-9pm daily, from 27th November 2021 to 7th January 2022.
If I urgently need my orders, can I order and pick up immediately at the selected Shell Stations?
- Unfortunately we are unable to allow immediate pickup.
- If you need to place an urgent order, you may wish to walk into the Shell Select stations and purchase it. We are also selling selected items instore as well, however, products are subjected to availability at the stations.
Product Information
Are the products halal certified?
- Not all the items are halal certified, for more information, please refer to individual product page.
Promotion/ Discounts
- Enjoy free delivery with minimum spend of $120 per order
- Enjoy free delivery if your order includes one of the Butcher's Board Christmas Bundle - Bundle A/ B
- Spend $60 on Shell fuels and get a promo code to redeem a free Fiesta cheesecake (worth $7.80) when you checkout with minimum spend of $60